SALON POLICIES

Salon Policy and Information

Preparing For Your Appointment:

IN ORDER FOR US TO MEET ALL YOUR HAIR NEEDS AND TO GET THE BEST HAIRCUT PLEASE READ BELOW:
-Come in with freshly washed detangled (Day 1 hair), styled how you normally wear it, and completely DRY.
-No pony tails, buns or braids.
-Please discontinue use of any Shea moisture products 2 weeks prior to your appointment.

What to Expect at your first visit:

The amazing team at Curly Hair Studio use a specialized dry cutting technique especially designed for you and your hair. Both inspired by the world known Deva-Inspired method of dry cutting, and Curly Hair Artistry techniques. After sitting and getting to know you and We’ll study your hair type and discuss it together.

First appointments take longer as we want to make sure we answer all your questions and give you the time you deserve, please set aside at least 2 hours for your curly cut and wash. If doing a styling tutorial please plan on an additional 30-45 minutes.  Once we get to know your hair and needs and your curl routine is well established, a dry cut is offered in future as an appointment option. This is just the cut portion without the wash and style and can be a convenient option to maintain those beauty curls.

Salon Policies:

GRATUITIES
Are sincerely appreciated and are solely at your discretion. We work hard to give you an amazing experience and look forward to continued education and new classes each year to better serve our guests.

ARRIVING FOR YOUR APPOINTMENT
Please arrive at least 5 min prior to your appointment. Some stylists utilize assistants to double book and make your service even better having not only 1 person but two to help you with your hair needs.… We always take the full amount of time on each client and wouldn’t want you sitting too long waiting or missing out on your time.

DEPOSIT AND CANCELLATION POLICY
When you book an appointment, We set that time aside just for you . A minimum of 24-hrs’ notice is required if you wish to cancel or re-schedule your appointment.

  • If a cancellation is made with more than 24 hours notice you will not be charged.
  • If a cancellation is made with less than 24 hours’ notice, the deposit is forfeited as a late cancellation fee. If clients simply do not show up to their booked appointment without notification, the deposit is forfeited as a no-show fee, the full amount of service will be charged to your card on file and you may not make any future appointments without payment in FULL at the time of booking.

CHILDREN, YOUNG FAMILY MEMBERS AND EXTRA GUESTS
Please leave your little ones with a family member or sitter when you come for your appointment. Salons are not a safe place for children. We work with sharp tools, hot tools, and chemicals.
We are a small salon and ask that you do not bring extra people to your appointment that are not receiving a service.

REFUNDS AND EXCHANGES
Haircuts are non-refundable and considered the stylists interpretation of perfect. However haircuts can be adjusted, as long as you make your request within 14 days after your service. W will book a 10-15 minute appointment to make some quick adjustments so please arrive styled. Products can be returned or exchanged within 14 days for a full refund or exchange.